Wherever you're working, help is never far away.
Buying a machine online shouldn't mean you're on your own if something goes wrong. That's why we built the Lion Service Network — a nationwide network of partner workshops and expert engineers across the UK. It's uncommon you'll ever need it (our machines run at a 5% fault rate), but it's good to know someone's there.
How it works
Something goes wrong
An issue develops with your machine.
Tell us + your postcode
Message us with what's happening and where you are.
We match you
Our system pairs you with your nearest partner service centre.
We coordinate
We arrange a convenient time for you and the workshop.
Bring your machine
Turn up at the matched service centre with your Lion.
It gets fixed
Your machine is repaired or serviced by an expert.
How quickly?
We aim to have the whole process wrapped up within 3–7 days. On more complex faults it can take 3–14 days. Those are honest ranges — not best-case promises.
If a part is needed
We ship the required part within 3–7 days. In the rare worst case, some parts have taken up to 3–14 days — we'd rather give you the real range than over-promise.
Reliability
So far our machines have achieved a 5% fault rate. This network is built and designed for maximum peace of mind when buying a machine in the UK.
Warranty & what's covered
- 12-month parts warranty. Every Lion machine is covered for parts — genuine spares held in UK stock and dispatched within 3–7 days.
- Our error? If a fault happened because of us, we can also cover a percentage of the servicing or repair cost.
- Operator error or misuse? We'll still supply any parts covered under your warranty, but the repair or servicing cost sits with you.
UK only, for now. The Lion Service Network is currently available across the UK. European expansion is pending.
Service Network FAQs
Everything you need to know about how support works after you buy.
How do I start a repair?
Message us with the issue and your postcode. Our system matches you to your nearest partner service centre, we coordinate a convenient time, and you bring your machine in to be fixed.
How long does a repair take?
We aim for 3–7 days end-to-end. More complex faults can take 3–14 days. If a specific part is needed we ship it within 3–7 days, and in the rare worst case some parts have taken up to 3–14 days.
Where are your service centres?
We partner with workshops across the UK, so there's usually an expert near you. We match you to the closest one when you get in touch.
What does the warranty cover?
Every machine comes with a 12-month parts warranty. Covered parts are on us and dispatched from UK stock within 3–7 days.
Will you cover the repair cost?
If the fault was our error, we can cover a percentage of the servicing or repair cost. If it was caused by operator error or misuse, we supply any warrantied parts but the repair cost sits with you.
Is the network available outside the UK?
Not yet — it's UK-only for now. European expansion is pending.